Cancellation & Refund Policy

Last Updated: December 2025

This policy outlines how cancellations, penalties, and refunds work for all BuddyRide journeys across Nigeria and the UK.

Free Window

Cancel 30+ mins before start

Late Fee

45% charge for late cancels

1.1 Free Cancellation Window

Passengers may cancel free of charge if they cancel at least 30 minutes before the start of the journey.

1.2 Charged Cancellations

Fees apply in the following scenarios:

  • Late Cancellation: If you cancel within 30 minutes of start time, a 45% charge applies.
  • Last Minute Booking: If you book a ride starting in < 30 mins, and cancel after 10 mins of booking, a 45% charge applies.

1.3 No-Shows

If a passenger does not show up: No refund will be issued. Repeated no-shows may result in account warnings or suspension.

Need to contest a charge?

Our support team is available 24/7 to review your trip details.

Email Support